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Plain-language summary. You pay your subscription, we run the platform, both of us behave reasonably, and either side can leave with 30 days' notice (annual plans excepted). We don't promise the platform will never go down — but we publish our uptime and pay SLA credits when we miss our targets. We don't take ownership of your data; you can export it at any time.
Note. This page is a working draft pending review by external counsel before launch. The terms below are LockMe's good-faith starting point; please email legal@lock-me.com with red lines.
1. Parties
These Terms of Service ("Terms") are between you, the operator entity that creates the LockMe account ("you", "Operator"), and LockMe S.L. ("LockMe", "we"). By creating an account, accepting an order form, or using the platform you agree to these Terms.
2. The service
LockMe provides a software-as-a-service platform for luggage-storage operators, including:
- A storefront on
lock-me.comand white-label storefronts on your own domain. - An operator dashboard for inventory, pricing, bookings, payouts and reporting.
- Booking distribution to selected third-party channels.
- Customer-facing flows on each locker (QR check-in, pickup PIN, review prompt).
We may add, change or deprecate features at our discretion. Material removals affecting paid plans will be notified at least 30 days in advance.
3. Your account
You must provide accurate information and keep it up to date. You're responsible for keeping credentials safe and for everything done under your account. Tell us right away at security@lock-me.com if you suspect a compromise.
4. Acceptable use
You agree not to:
- Use LockMe to store anything illegal, dangerous, or in breach of carrier rules.
- Attempt to circumvent our rate limits, scrape data outside the documented APIs, or probe the platform for vulnerabilities (please report findings via security@lock-me.com; we'll thank you).
- Resell access in a way that materially competes with LockMe without a written reseller agreement.
We may suspend access without notice for actual or suspected serious abuse, and with 7 days' notice for material breaches that you haven't cured.
5. Fees and payment
- Recurring fees are charged monthly or annually as set out in your order form or plan selection.
- Booking-based or transaction-based fees are billed in arrears at the end of each calendar month.
- Invoices are due 14 days after issue. Late payments accrue interest at the statutory rate.
- All amounts are exclusive of VAT, which we will add where applicable.
- Price changes apply with at least 60 days' notice; you can cancel before they take effect without penalty.
Free trial periods convert to a paid plan at the listed price unless cancelled before the trial ends.
6. SLA and credits
For the Growth plan and above, we target 99.9% monthly uptime, measured against the public status page. The Scale plan adds a 15-minute response SLA for P1 incidents. Missed targets are credited per the SLA schedule on your order form. Credits are your sole monetary remedy for outages.
7. Your data
- You own your data. That includes your operator account, your store configuration, your bookings, and the customer records held on your behalf.
- We process customer data as your processor under the DPA.
- You can export your data through the dashboard at any time. On termination we keep your data for 90 days for recovery, then delete it (or anonymise it for aggregate analytics where permitted).
8. Intellectual property
LockMe and its underlying software, designs and content remain ours. We grant you a non-exclusive, non-transferable licence to use the platform during the subscription term. You grant us the right to use your name and logo to identify you as a customer; you can opt out of this with one email.
9. Confidentiality
Each party will treat the other's non-public information as confidential and use it only to perform under these Terms. Aggregate, anonymised performance benchmarks remain ours to publish.
10. Warranties and disclaimers
We warrant that we'll provide the service with reasonable skill and care. To the extent permitted by law, all other warranties are excluded. The platform is provided "as is".
11. Limitation of liability
Neither party is liable for indirect, special, consequential or punitive damages, or for lost profits, revenue or data. Our total aggregate liability under these Terms in any 12-month period is capped at the fees you paid us in the 12 months immediately preceding the claim. Nothing in these Terms limits liability for fraud, gross negligence, death or personal injury, or anything else that cannot be limited by law.
12. Indemnities
We will defend you against third-party claims that the platform infringes their IP rights, subject to standard carve-outs. You will defend us against third-party claims arising out of your data or your use of the service in breach of these Terms.
13. Term and termination
The subscription term runs from the start date until you cancel. Monthly plans cancel at the end of the current billing cycle; annual plans cancel at the end of the committed term. Either party may terminate for material breach not cured within 30 days of written notice. We may terminate immediately if you become insolvent or breach Section 4 in a way that puts the platform or other customers at serious risk.
14. Governing law
These Terms are governed by the laws of Spain. Any dispute that can't be resolved by good-faith negotiation will be submitted to the exclusive jurisdiction of the courts of Barcelona, except where applicable law mandates otherwise.
15. Changes
We may update these Terms with at least 30 days' notice. Continued use after the effective date is acceptance.
16. Contact
Questions, red lines, or concerns: legal@lock-me.com.
Questions about this document? Email legal@lock-me.com. This page is provided for transparency; it does not replace bespoke legal advice for your operation.